When I meet with leaders in the mortgage industry to go over how to best improve their organizations, the first thing I always consider is the quality of their process in the organization. Of course, the strength of the process can have a direct impact on the bottom line. Slower turnaround time, fumbles in transitions, and repetitive tasks can lead to lost revenue and increased costs. So, from a strictly operational standpoint, it's very important to get the process right.
The other side of thinking about the process, though, is that a better process can improve employee morale. This can happen in a number of ways, but the first thing a more efficient process does is help with recruiting.
Many leaders I speak with do not even have recruiting built into the process. Once you do, though, you'll be able to target the employees you're looking for in a way that you are better able fill the roles you need. You won’t just hire someone and then try to fit them in somewhere; you'll know exactly what kind of employee you're looking for based on where they'll fit in your process.
How you bring your employees into an organization can determine whether or not they are likely to stay and contribute to your organization in the long run. If you have a solid process, you'll be able to bring in and keep committed employees. If that's something you’re looking for, make sure you've built the process that can get it!
You can’t get where you’re going without a map
How a more efficient business process can boost morale